In the evolving marketing world, businesses confront various challenges in implementing effective strategies due to the complexities of consumer behavior, shifting trends, and technological advancements. This case study explores this complexity and presents a comprehensive approach to navigating and excelling in this dynamic environment.
Audience Insight
Effective marketing revolves around a deep understanding of consumer behavior. It is crucial to balance personalization, privacy, and multichannel engagement effectively. For impactful messaging, identifying and targeting the right audience is key.
Data-driven decisions
The vast amount of available data presents both opportunities and challenges. Marketing success hinges on the ability to sift through this data, extracting actionable insights through sophisticated analytics and strategic foresight.
Innovation strategies
Successfully adapting to today’s marketplace requires a strategy that is agile, customer-centric, and rooted in data analytics. It is essential to embrace digital channels and innovative technologies that go beyond traditional marketing methods.
CBTW and Fenghi: A Partnership for Growth
In this case study, we explore how companies like our client Fenghi are overcoming these challenges and implementing effective marketing strategies. Here, we present a comprehensive approach that combines data-driven insights, consumer understanding, and a digital-first mindset to drive success.
Challenge
The primary challenge for Fenghi, an essential oils company, was to cultivate new growth opportunities. This meant expanding their customer base and increasing their overall revenue to scale their business.
Optimizing the digital platform: To effectively attract and convert new customers, Fenghi needed a deep understanding of its audience. They needed a targeted marketing strategy based on comprehensive and reliable data analysis.
Sustaining Positive Return on Advertising Spend (ROAS): As Fenghi expanded its marketing reach, maintaining a ROAS was paramount. They aimed to optimize their advertising investments to ensure profitability and effectiveness through informed decision-making and strategic planning.
Approach
- Developing a customized strategy: Recognizing the dynamic nature of the digital landscape, we created a customized digital marketing plan for Fenghi. This plan was designed to leverage data analytics to improve sales performance. Working closely with the Fenghi team, we aligned our strategy with their specific goals and audience.
- Buyer Persona Identification: We identified two key buyer personas, one early in the buying process requiring a long-term engagement strategy and another ready for immediate conversion. This differentiation allowed us to target our marketing efforts more effectively.
- Channel and content customization: For each persona, we selected the most appropriate marketing channels and developed different content formats. Our team created distinct workflows for each, ensuring that our campaigns resonated with the unique characteristics of each group.
- Iterative optimization: We implemented a dynamic, iterative approach, organizing our workflow into 2-week sprints to continuously manage and optimize our campaigns.
- Website Optimization: Alongside our campaign efforts, we focused on improving Fenghi’s website. Our improvements included merchandising, bundled offers, and overall content and structural improvements to align with our marketing strategies.
Additionally, we provided extensive training to the Fenghi team in digital marketing tools like Facebook, Google Ads, and Email.
Benefits
The collaboration yielded impressive results:
- Fenghi’s turnover and customer base increased by 2.5 times.
- The cost per lead decreased significantly, with a notable drop in acquisition cost per contact on Facebook/Instagram.
- Fenghi transitioned from a negative to a positive ROAS of 2+ on Facebook/Instagram.
- Sales increased by 70% with a doubled conversion rate through Search Engine Advertising (SEA).
- Email marketing initiatives led to a 350% surge in sales.
These results demonstrate the effectiveness of our data-driven digital marketing strategies and the importance of iterative optimization and knowledge transfer.