Our customer, a cornerstone of support for Swiss businesses and employers, faced the challenge of enhancing their operations and team collaboration. Through a meticulously planned migration to Jira Cloud, we navigated their unique complexities with minimal downtime for the 100 Jira users.
Enhancing Business Operations and Team Collaboration in Jira Cloud
Our customer faced a challenge to enhance both business operations and team collaborations. The existing infrastructure and processes needed an upgrade to ensure seamless communication and efficient project management across all teams.
As our customer Atlassian platform counted 100 users, they required a robust solution that could:
- Streamline operations
- Improve security
- Ensure compliance while minimizing downtime and disruption to ongoing projects
Strategic Approach for Seamless Jira Migration
To address their challenges, we first conducted a thorough audit of the existing system to understand its current state and identify areas for improvement. This was followed by an evaluation of the workload and potential difficulties, allowing us to anticipate and mitigate any issues during the migration process.
We recommended which licenses to purchase, ensuring the client had the tools necessary for a successful migration. Additionally, a detailed cleanup of user accounts was carried out to ensure that only active and necessary users were migrated. In total, 100 users were seamlessly transitioned to the new Cloud instance.
A key component of our approach was the development of a detailed Migration Runbook to monitor the actions and challenges encountered at each stage of the migration. We created a tailored migration strategy based on the specific requirements of the instance and held regular weekly follow-up meetings with the client to provide updates and address any concerns promptly. Our team assisted in connecting the customer’s Active Directory to the new Cloud instance, ensuring seamless integration.
We also conducted multiple migration test iterations to identify and resolve any potential issues before the final migration. This process involved successfully migrating 40 projects and over 3000 tickets, ensuring no data loss.
Moreover, collaboration with Atlassian and Xray support teams was crucial in resolving migration issues. We facilitated User Acceptance Testing (UAT) to ensure the new system met all user requirements and carried out extensive pre-production testing to validate the system’s performance. Finally, we managed the production launch with:
- Minimal downtime of only 4 hours
- Followed by Hypercare to support the client during the initial post-migration phase
- Ensuring a smooth transition and immediate resolution of any post-launch issues
Key Benefits of Migrating to Jira Cloud
The migration to Jira Cloud provided Centre Patronal with numerous significant benefits:
Reallocation of Infrastructure Cost and IT Resources
By migrating to the Cloud, the organization could reallocate its infrastructure costs and IT resources to more strategic business priorities, enhancing overall efficiency and productivity.
Built-in Security and Compliance
The new Cloud instance offered enhanced security features and compliance measures, ensuring that the organization’s data remained protected and compliant with relevant regulations.
No Loss of Quality Between Instances
The migration process was meticulously planned and executed, resulting in no loss of quality between the old and new instances. All 40 projects and over 3000 tickets were successfully migrated, maintaining their integrity and continuity.
Ease of User Provisioning and SSO
The integration of user provisioning and Single Sign-On (SSO) simplified user management and improved access control, making it easier for the organization to manage its 100 users.
Minimal Downtime
The production launch was managed with a minimal downtime of only 4 hours, ensuring that business operations experienced the least possible disruption.
Improved Collaboration and Efficiency
The new Cloud-based system facilitated better collaboration and more efficient project management, helping the teams to work more effectively together.
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