Organizations across all industries are seeking efficient solutions to improve the adoption of new applications, software or systems within their teams. One of the most effective solution for ensuring a real integration and real use of your existing or new application, software or system are Digital Adoption Platforms (DAP). These platforms offer real-time guidance, seamless user onboarding, and in-app training, facilitating deployment or correct use of your new digital target.
There are multipls DAP options available on the market, but after evaluating multiple options we believe one platforms consistently stand out of the crowd. This platform is WalkMe! Walkme offers a superior user experience, flexible customization, and unparalleled customer support and local available ressources in case of advanced configuration.
Let’s deep dive into Walkme to have a better understanding of its capabilities and see the reasons why it leads the market.
WalkMe: The Pioneer in Digital Adoption
Founded almost 15 years ago, WalkMe is the leader in the DAP industry. It has a user-friendly interface, robust features and helpssimplify digital transformation initiatives, improving user adoption and engagement across applications.
WalkMe has built a reputation for being highly customizable and adaptable to the specific needs of its users. The platform is designed to sit on top of any technology stack like an overlay, allowing businesses to guide users through complex workflows with minimal friction.
Key Features:
Good training platforms to help user to be efficient
Compared to other platforms, WalkMe offers a wealth of training materials to help builders become proficient. This is crucial, as you don’t want your builds to become unmanageable or to always depend on WalkMe for every improvement in your workflows. With WalkMe, client autonomy is ensured, you’re not locked into a rigid system.
Good community locally that can help in complex designs
On top of this, there is a larger pool of experts available in the market compared to WhatFix or similar applications. This, in turn, helps us offer more competitive pricing, especially when you need to rebuild business processes after a software update or a new version of an application workflow.
Easier understanding of visual elements
Compared to the other DAP we have used, WalkMe better reads visual elements, preventing you to code in jQuery too often when the objects on a web page are not recognised.
Stable platform
Over years, the platforms proves to be super stable, robust and we do not report any failure due to the editor.
Average build for a business process
When we build your business process in WalkMe, we typically take an average of 16 hours to build, test, and deploy it. While this duration varies significantly depending on the complexity of the process, it is still noticeably shorter compared to other platforms we have used. This is not only because we are becoming experts in WalkMe, but also due to its architecture, which is designed to streamline the process and create a clear advantage. This means that the overall setup and deployment phase can be reduced by weeks compared to other DAPs. The more complex the flows and the greater their number, the more time you will saveultimately lowering the total cost of the project.
Automation
With WalkMe, organizations can automate repetitive tasks, such as form-filling or navigating between different systems, significantly reducing the time and effort required to complete them.
Customization and Analytics
WalkMe provides in-depth reporting and analytics, enabling our clients to track user behavior, measure adoption success, and make data-driven decisions to improve processes.
Better with an example:
Let’s take a real life example to have a better understanding of the potential benefits.
A large multinational company was “forced” to transition to a new CRM platform for its Sales and after sales teams operating across Belgium, France, and Germany.
The challenges faced by this new roll out were quite classic, but we speak here about thousands of users impacted:
- Deployment of the new CRM would need to be phased across different geographies. the initial estimated deployment schedule was foreseen over 3 years
- Sales teams were unfamiliar with the tool, requiring time to get trained, learn and adapt.
- A traditional training approach would demand extensive time and resources, delaying productivity.
- Mistakes and inefficiencies during the learning curve could cause disruptions in the sales and after sales pipeline, leading to potential revenue loss.
The company needed a solution to ensure a faster, less risky and more user friendly transition with minimal disruption to their day-to-day operations.
Rather than investing in lengthy training sessions, a massive change plan, huge call center dimentionning and a long roll out, we supported this difficult mission by helping our client with change management and the implementation of WalkMe on over 250 business processes in a multilabual set-up. WalkMe provided an intuitive, step-by-step guidance system directly integrated into the CRM interface.
Here’s how we made the difference by implementing Walkme and how big was the impact on our client:
- Personalized Guidance: Each salesperson received tailored instructions based on their specific workflows and needs. Whether it was managing leads, updating opportunities, or generating reports, WalkMe guided them through the process in real time.
- Error Reduction: By offering on-the-spot assistance, WalkMe ensured users could complete tasks accurately from the start, avoiding costly mistakes.
- Accelerated Adoption: Sales teams quickly became proficient with the new CRM without the need for extensive in-person training sessions.
- Business Continuity: With WalkMe, the transition period was seamless, allowing sales activities to continue without disruption or delays.
- Decreased time to market the new solution: due to faster implementation and streamlined deployment processes.
- Support center size decrease: The size of the support center has decreased as fewer support calls are needed, thanks to improved user guidance and self-sufficiency.
- Optimized Investment: Global investment in the change plan substantially reduced.
- User satisfaction: Increased by up to 1,8 NPS points.
The Impact
- Faster CRM adoption compared to traditional training methods.
- Fewer errors during the first month of implementation.
- Significant cost savings by eliminating the need for large-scale training programs.
- Improved user satisfaction, as the teams felt empowered to use the tool effectively from day one.
CBTW and Walkme
At CBTW, we focus on delivering solutions that offer maximum impact. After extensive experience with differens platforms, our DAP experts found that WalkMe outperforms in key areas such as scalability, automation, and analytics, making it the superior choice for our clients. WalkMe’s deep customization and advanced automation capabilities ensure that even the most complex workflows are optimized for success.
Experience WalkMe
Succeeding in digital adoption, choosing the right tools and implementing them correctly requires reflection, advice and expertise in change management and DAP solution. At CBTW, we specialize in change management and in implementing DAPs like WalkMe for businesses across European industries. Our team of experts will work with you to understand your unique needs and help you choose the best digital adoption strategy and platform for your organization.
Ready to Get Started?
Still not convinced? Would you rather see how Walkme works live first?
Book a free demo with us
Why Choose Us?
Expertise: We have years of experience in digital adoption strategies, with a track record of successful implementations.
Tailored Solutions: We’ll customize the platform to fit your business’s specific needs.
Ongoing Support: Our team will provide you with continuous support to ensure that your DAP implementation is successful and that your employees are fully engaged working with your digital tools at their full potential.